Learn more about the Vendor Selection Matrix™ – Artificial Intelligence for IT Operations (AIOps) SaaS And Software: The Top 15 Global Vendors 2019 from Research In Action GmbH
Digital transformations are forcing a new IT operations archetype. Digital transformation must focus on customer experiences, service ecosystems, and resource integration as part of value co-creation. To support these transformations, IT operations must help their organizations meet evolving market demands of digital transformations through implementations of new technologies, development of new applications and migrations to the Cloud.
To co-create value with different actors in the service ecosystem, IT operations teams are shifting towards a service center archetype delivering digital infrastructure and services.